Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Privacy Policy

Chimney Rods Direct use of personal information that you may submit to Chimney Rods Direct through this Web site is governed by the Chimney Rods Direct Privacy Policy. We do not store credit card details nor do we share customer details with any 3rd parties

Shipping & Delivery

Chimney Rods Direct ships merchandise to locations within the United Kingdom and EU countries, We use a secure courier with a reliable track record.We aim to deliver all items within 48 hours upto 3 days if ordering date falls over the weekend, However Bank holidays and postal/courier delivery failure is out Chimney Rods Direct control.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Chimney Rods Direct reserves the right to change its payment procedures at any time without prior notice to you. Returns can be made with a full refund within 14 days of the purchase date on the condition that the goods are returned in the original purchased condition and fully re-saleable. consumer pays for return postage that should be returned by a signed for secure postal service. Good will only be dispatched when full payment is received.This does not effect your statutory rights.  We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery. Please contact use via the “Contact Use” button or email within this 28 day time frame to inform use of a issue / return.In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging.The buyer is responsible for the return cost of the item(s).We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.Our refunds policy is in addition to your statutory rights.